Frequently asked questions
Frequently Asked Questions (FAQ)
1. What types of audio equipment do you offer for hire? We provide a wide range of audio equipment for various events, including PA speakers, microphones, mixers, amplifiers, and more. Whether you need gear for a small gathering or a large event, we have the right equipment to suit your needs.
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2. How do I book equipment? Booking is easy! You can browse our available equipment online and select the items you need. Once you’ve made your selection, you can either complete the booking form on our website or contact us directly via phone or email to finalize your reservation.
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3. How far in advance should I book? We recommend booking as early as possible to ensure availability, especially for popular dates or large events. Generally, booking at least 2-4 weeks in advance is advisable.
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4. Can I get a delivery and setup service? Yes, we offer delivery and setup services for an additional fee. Our team will ensure that your equipment is set up and functioning correctly before your event begins. Please let us know your requirements when booking.
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5. What if I need assistance during my event? We provide technical support during your event if needed. Just let us know in advance if you require on-site assistance, and we’ll arrange for a technician to be available.
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6. What happens if there’s a problem with the equipment? If you encounter any issues with the equipment, please contact us immediately. We will provide troubleshooting guidance over the phone, and if necessary, arrange for a replacement or technician to resolve the problem as quickly as possible.
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7. What is your cancellation policy? Cancellations made more than 14 days before the event will receive a full refund. Cancellations made within 14 days of the event may incur a cancellation fee. Please review our full cancellation policy on the booking page for detailed information.
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8. Do you require a deposit? Yes, a deposit is required to secure your booking. The deposit amount will be specified during the booking process and will be deducted from your total rental fee.
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9. Are there any additional fees? Additional fees may apply for delivery, setup, and late returns. Any extra costs will be clearly communicated to you during the booking process.
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10. How do I return the equipment? You can return the equipment either by delivering it back to our location or by scheduling a pickup. Please ensure all items are returned in the same condition as when they were received. Detailed return instructions will be provided with your booking.
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11. Can I extend my rental period? If you need to extend your rental period, please contact us as soon as possible. We will do our best to accommodate your request, subject to equipment availability.
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12. What should I do if I need to make changes to my booking? If you need to make changes to your booking, such as altering the equipment or adjusting the rental period, please contact us as soon as possible. We’ll assist you in making any necessary adjustments based on availability.
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13. Do you offer discounts for long-term rentals or large events? Yes, we offer discounts for long-term rentals and large events. Please contact us for a customized quote based on your specific needs and the duration of your rental.
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14. What is included in the rental price? The rental price includes the use of the equipment, basic setup, and a specified rental period. Any additional services, such as delivery and technical support, may incur extra charges.
If you have any other questions or need further assistance, please feel free to contact us. We're here to help!